Every order follows the same six steps, whether it is a single replacement unit or a multi-site delivery. The aim is simple: you receive exactly what was specified, when it was promised, with paperwork your finance team can process without follow-up.
- 01
Request
You send a specification, an item list or a solicitation number, by the request form, email or phone. We confirm receipt and ask any questions about the requirement, so the quote answers what you actually need.
- 02
Quotation
We submit a written quote in Canadian dollars. Each line identifies the manufacturer and part number and addresses the specification. The quote states how long the price is valid and the expected delivery time.
- 03
Order
On award or purchase order, we confirm quantities, delivery address, site contact and delivery date in writing. Nothing is ordered on your behalf until that confirmation is agreed.
- 04
Delivery
We ship to your dock or room. A packing list is sent ahead of delivery so receiving can check it, and we give notice before the truck arrives where your site requires it.
- 05
Invoice
One invoice per order, referencing your purchase order or contract number, with GST/HST shown separately. Partial deliveries are invoiced only if your terms allow it.
- 06
Warranty
Products carry the manufacturer's warranty. If something fails or arrives damaged, you contact us and we coordinate the claim or replacement with the manufacturer for you.
Quotes
Quotes are written, itemized and firm for the validity period stated on them. If a specified product has been discontinued or has a long lead time, we say so in the quote and, where your requirement allows equivalents, offer an alternative with a line-by-line comparison.
Delivery
Delivery is included in the quoted price unless the quote says otherwise. Tell us about loading docks, liftgate needs, elevators, security sign-in and receiving hours when you request the quote, so that the right carrier and equipment are booked.
Software and services
Software licences and subscriptions are registered in your organization's name, and we send the licence confirmation with the invoice. Development work is carried out to a written statement of work with agreed deliverables, milestones and acceptance criteria.
Terms
| Currency | Canadian dollars |
|---|---|
| Taxes | GST/HST shown separately on every invoice |
| Delivery | Included in the quoted price unless stated otherwise |
| Products | New and in original packaging, with manufacturer's warranty |
| Payment | Per the terms of your purchase order or contract |
| Insurance | Certificate of insurance provided at contract award |